Even though we are in the Internet age, the telephone still remains one of your most important tools for effective business communications. Technology today, provides a business owner with many telecom options available in the market.  A business owner or Manager can find an affordable and feature-rich phone system for the business really simply,  if you know where to look.

The phone is your lifeline to the outside world and is critical to the image you project to customers. It’s your connection to your customers, vendors, employees and millions of prospects trying to reach out to you. Selecting the right phone system is of key important to your company.  You need to be sure that the system you choose is reliable and adaptable to the changing needs of your growing business. There’s no need to waste time with trial and error when you can learn from other businesses like yours, With 30 years of experience in Telecom and Business phone systems we have determined the five crucial steps needed in finding a phone system that meets the needs of your business. Also, how to avoid the most common mistakes businesses make when buying a business phone system.  By making the wrong discussion , your customers are sure going to notice.

Here are our steps to help  ensure you get a Full functioning system that’s affordable, scalable and capable of  delivering the big business features your customers expect.

Choose a system that is flexible for Growth ?

Sometimes the best business plans can go awry, business Growth can be tricky, and it is easy to under or over estimate how quickly your business will grow. By choosing the wrong system, this can lead to a costly mistake.  It’s important to Select a phone system that can easily scale up with your business, so don’t get stuck with a massive upfront investment in hardware, and make sure you can easily add phones and features fast and on the fly.

Probably one of the biggest mistakes most businesses make, when picking the right solution is that it doesn’t work the way your business work.  Are your employees on the road often? Do you  have employees working remotely? What features and Functions do you need when selecting a phone system for your business.  This is the time to get get a system that works for your business,

Choose a system that is flexible, and works the way you do.  If you’re often on the road, for example, don’t purchase a phone service that only works in your office. Select a phone system that can work in multiple locations, connecting you with your customers when you’re in the car, office or at an off-site meeting. Pick a solution that not only meets your needs today, but also has a focus on innovation, so as your business grows and your needs change, it can too.

Don’t Buy a system On Price alone ?

It is important to consider the overall total cost of owning a phone system for the business, and not just the monthly fees. If you are considering a traditional phone solution, you have to consider the initial investment in the PBX hardware, system installation, ongoing maintenance, management and any enhancement you’ll need if your business expands, as well as the monthly fees.

Ways to Avoid this is to look at a cloud (Hosted) based system that does not require you to purchase in office hardware upfront, which allows you to avoid maintenance fees, and most often the price is one all-inclusive total per monthly for both the phone system and telephone service, which can dramatically reduce expenses.

Whatever option you choose, in it important to calculate the total cost of ownership and the ongoing costs you will incur to make changes to your phone system if you choose the traditional in-office route.

Choose a Provider that specializes in Business Phone Systems ?

While there are many telephone system and service providers in the market,  you need to choose one that works with and specializes in businesses,  the quality and support for your business is important to make sure you portray that professional look and feel to your customers.   You need the right system from the right type of Carrier.

Take into account your customer experience ?

A telephone system isn’t just about how you connect to other people. It’s about how others people connect with you. When your selecting a new phone system, you need to consider what a customer will experience when they call the business.  What do you want them to feel ? Do you want to provide them with a dial by name or directory of departments?  Do you want to be able to reroute your customer calls instantly from anywhere to insure that they always get the best service even if one of your offices is closed.  DO you want a caller to be able to get you anywhere through only one phone number?  You need to know how you want your caller to feel when the call your business.   Put yourself in a callers shoes.  View the phone system process from every angle.  Make a test calls and try navigating your phone directory from their view point and use.  Test the system at all different hours to see what happens.  Look at the the differences in how you would be able to service customers from a traditional phone system one that requires an Technician to come out to make changes to how your customer calls are routed, vs. a Hosted PBX solution that allows the business owner to instantly change how customer calls are routed via an online management portal from anywhere.

As a business owner, you want your customers to be able to reach you anytime they want. The correct phone system allows just that.  The solution you choose needs to flexible, adjust to your grow needs and allow you and your employees to work from anywhere.  A system that is easily manageable, and connects to all types of devices empowering your employees and increasing productivity
At Access Point Communications we work with many of the Top Hosted PBX providers to offer our clients, an easy-to-use, flexible business phone system designed for small and medium businesses that works the way they need it to work.  One Call to Access Point will get you the options you need for a complete phone and fax solution with big business features and mobility for a small business price.  There are hundreds of chooses,  lots of options to look at, we’ll make the selection process easy , as an authorized Agent for most major telecom providers Access Point Communications does the work for you for FREE !    Let us Point you in the Right direction